Brief Answers


Why should I pay a fee to collect my accounts when I can do the work in-house for free?

We at BAS specialize in collections and we utilize tools not used by most businesses. Our collection technology allows us to locate debtors and find out what financial resources they have. Therefore we will generate more revenue from your past due accounts than you can even after deducting the collection expenses.

Also, utilizing your staff for collection work is not free and most companies are better off having their own staff working on day-to-day operations rather than collecting past due accounts.

Why do you charge a higher commission on accounts that require legal action?

We at BAS pay for all litigation related expenses out of our pocket. Collecting through litigation is considerably more expensive than regular collection. We use a law firm specializing on collection litigation and we pay their fees and court costs whether we succeed in collecting on your account or not. You don't pay anything if we cannot collect. To cover the extra costs associated with litigation, we have to charge a higher fee than for regular collection.

What information do I need to turn an account over to collection?

All debts must be completely documented and have a clear and accurate itemization of the amount due. As part of our new client set up process, our sales staff will work with you to determine the documents necessary to place your account into collection.

What if I already use another collection agency but I am not happy with their results?

You should consider switching agencies if you are not happy with the recovery rate or the level of customer service you receive.

What all you do to collect an account?

Please see Collection Programs in the Services section.

Could you describe BAS data security?

All data is stored at a remote, state-of-art data storage facility which is SAS 70 audit compliant. Back-up and Disaster Recovery Systems guarantee no loss of data or downtime.

BAS use of data complies with the security standards as defined by the Payment Card Industry Security Standards Council (PCI), the Health Insurance Portability and Accountability Act (HIPAA), Fair Credit Reporting Act ((FCRA), Gramm-Leach-Bliley Act (GLBA) and the Fair Debt Collection Practices Act (FDCPA).

Data transfers between BAS and our clients use a Secure File Transfer Protocol (SFTP) and are encrypted via a 128 bit Secure Socket Layer.

How do I obtain online client access?

Once you have been set up as a new client, BAS offers the following online options for your convenience:
  • Secure placement of accounts into collection
  • Upload documents directly to our office via secure file transfer
  • Report payments and make comments on accounts currently in collection
  • Obtain status, inventory, and statistical reports at your convenience
  • Real time access to your accounts to confirm balances, payments etc

How do I get started?

Our sales department would be happy to meet with you to determine which of our services best serve your needs. Please visit the contact us section for information on how to reach us.